about
Hi, I'm Andy Banner-Price and have over 20 years experience of delivering a world class customer experience in a variety of fields, mainly hospitality.
With my extensive knowledge of the industry, I'm committed to helping businesses create excellence in customer service standards, improve their profitability and win awards.
Training programs and consultancy services are tailored to meet the specific needs of my clients.
what I do...
I help accommodation businesses get better results without them having to go through the trial and error of making mistakes by fast tracking them to success resulting in better occupancy, higher prices and increased profits.
I can also improve your customer service skills resulting in happier customers and better reviews meaning you have higher repeat guests, happier staff and higher turnover.
In just one day I can make a massive difference, fine tuning many aspects of your business.
Give me a call today on 07801 387404 or email on info@NeonDuck.co.uk.
"Andy gave an inspirational presentation at this year’s West Country Tourism Conference, relevant to everyone in tourism and hospitality – with many delegates taking his tips away as top priorities for their businesses."
Robin Barker - Director of the UK's leading tourism awards scheme
hospitality
A tourism industry leader able to communicate effectively and pass on my experience to others.
"Best B&B in the World" TripAdvisor 2019 & 2020
"B&B of the Year" Visit England 2021 & 2022.
Over 50 awards for excellence in hospitality.
customer experience
Having never received less than an "excellent" rated review on TripAdvisor in ten years, I know a thing or two about customer service.
Learn how to deal with any customer or situation and create life long fans who promote you to others.
training
Over 20 years experience of writing and delivering training courses in a variety of fields.
Hands on, one to one coaching or group training courses available. Online B&B Training Course available soon.
other services
Need an experienced eye to complete a mystery visit report, or for your newly refurbished accommodation to be road-tested?
Want to apply for an award but don't know where to start with the application form?
Email me to discuss your project however small.
“A whole lot of hard work led to phenomenal success. Learn how (Andy became) one of the foremost leaders in the accommodations field.
If you are a hospitality professional, or someone with a dream of making a success of your own hotel, Bed & Breakfast, or even a vacation rental, don’t miss this success story from Andy Banner- Price.”
help...we're drowning
All too often I speak to small hotel or bed & breakfast owners who feel like they're drowning. They love dealing with their guests, they can cook a great breakfast, but it's the business skills they lack.
You need to know about pricing, marketing, websites, legislation, sales, photography, customer experience and so much more.
This is where I come in - in just a day I can make a massive difference fine tuning all aspects of your business.
Give me a call today on 07801 387404.
at a glance
-
hospitality training
-
hospitality consultancy
-
customer service training
-
customer experience consultancy
-
mystery shopping
-
after dinner speaking
-
drafting press releases
-
Four in a Bed TV coaching
-
road testing new accommodation
-
B&B emergency cover
-
running social media accounts
-
award application form assistance
-
online B&B Training Course
-
improve your TripAdvisor reviews
-
how to get more direct bookings
increase your profit
After seven years, my B&B had over 65% repeat bookings and 90% of all bookings were direct.
If you rely on OTAs (third party booking sites) for more than 50% of your bookings, then you need my help.
Increasing your direct bookings by just 10% would more than pay my fees and make a massive difference to your bottom line. If you're going to seek help with your accommodation business then why not from a leader in the field of hospitality?
what people say
millbrook guest house
Having Andy's opinion and expertise to call on has been invaluable. He is a wealth of knowledge and experience.
harmony
Andy helped focus our minds and realise what was possible...with careful and active pricing we now get more business and more money for our rooms
kingston house
He's offered invaluable advice to improve our website and attract more guests and encouraged us to increase prices to help our bottom line.
tyndale
We would never have dreamt of being in the position we are now without Andy's support and advice throughout the process of working towards 5 star and achieving a breakfast award too.
Torbay Hospitality Podcast interview
"an exclusive & truly inspirational interview with multi award-winning Andy Banner-Price"
"testament to his dedication, hard work, and exceptional hospitality"