3 Reasons why guests don’t book your accommodation
Understanding how your guests think and why they choose not to book with you. Overcome objections and turn lookers into bookers.
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12 steps to designing the perfect hotel bedroom for your guests
I’ve created a handy guide to help you get started when you refurbish or re-design your bedrooms.
The importance of asking for feedback
It always amazes me how few places ask for feedback, almost no one does. Here's my guide to asking for feedback and what to do with it.
Welcome to My Blog!
Hi I'm Andy, hear why I set up this training and consultancy business and my background in providing excellence in the customer experience.
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